Closing Gaps in Care: Training and Development

This playbook equips auxiliary staff across Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Community Health Integration (CHI) with the skills and structure needed to deliver high-impact, patient-centered care. It focuses on building core competencies in engagement, care coordination, and behavior change to effectively reach underserved populations, reduce health disparities, and improve clinical outcomes. At the same time, it aligns workflows, documentation, and outreach strategies with reimbursement requirements—ensuring programs are both outcomes-driven and financially sustainable. Read more